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Privacy Notice

This privacy policy details the information that may be gathered about individuals who visit (the “Website”), how that information is used, and how it may be disclosed. By accessing and using the Website you consent to the terms of this privacy policy. Health Testing Services, Inc. dba (“,” “us” or “we”) is committed to maintaining the confidence and trust of our customers and visitors to the Website.

From time to time, we may amend this Privacy Policy by posting it to the Website and changing the date on this page noting when it was last updated. Your continued use of the Website following the posting of any changes shall constitute your acceptance of the revised Privacy Policy.

This policy is directed only to residents in the United States. cannot provide services to residents of any other country.

Information we Collect

  • Personally Identifiable Information (PII) - Voluntary Information Provided by You: From time-to-time you may provide information that may identify you personally, such as if you submit an email, order, request or communication to us through the Website.
  • Non-Personally Identifiable Information (Non-PII) - Website Usage Information. Cookies, IP Addresses and Logs. We may employ "cookies" to collect information about you and your usage of the Website. A cookie is a small text file that is placed on your computer and collects information about how you use our site. We also gather information about your individual use of our services, such as types of data accessed, times and volume of use, duration of sessions and other similar usage or system data. If you are not logged into our site but are browsing the site's public areas, we log IP addresses and domain names. We cannot use this technical Non-PII to identify you personally.

How do we Use Your Information?

We ask for the minimum amount of information possible to process your lab test request and payment using your personal debit or credit card, which will be processed by PayPal or another contracted card processing company. We will use this information to process your order and to contact you if necessary. does not store or maintain any credit card account numbers, personal account numbers, social security numbers, driver’s license numbers, or state identification numbers. will not share any billing information with any third party other than PayPal or such other payment processing service chosen by from time to time.

How do we Disclose Your Information?

Disclosure to Service Providers does not directly provide healthcare or laboratory services. Rather, we arrange for you to be put in touch with contracted physicians and laboratories who will provide those services to you. Generally, you can visit our website without divulging any personal information. However, to request a laboratory test or receive laboratory test results, will request personal demographic information from you, including your name and telephone number. We will not ask for and do not receive, transmit, or store personal healthcare information. After you place and pay for your order, you will be provided a secure link to an external website owned and operated by Medivo Services, LLC or its affiliates (“Medivo”) and/or Quest Diagnostics, Inc. (“Quest”). Your use of any website or software offered by Medivo or Quest, including the contribution of personal information or healthcare information will be governed by Medivo’s or Quest’s terms of use and privacy policy, as applicable.

Agents and employees of Medivo, Quest, PayPal and other contractors of are required to keep your information confidential and are not permitted to use it for any purpose other than to carry out services performed on behalf of

Disclosure of Test Results to You

In the ordering process we will ask for your telephone number so that we may communicate “positive” or “abnormal” test results to you promptly. Please enter a correct and current phone number where we may reach you. Please be aware that our representatives or partners may call the telephone number you provide in order to give you important health information, which may include the results of your laboratory tests. Whenever we contact you by telephone, we will verify your identity by asking you for the personal verification code that you entered prior to discussing any order information. We will not leave any information on a telephone answering machine or voicemail system. Do not share this personal verification code with anyone. You authorize us to share information, including lab test results, with you over the telephone if you correctly provide the personal verification code to our representatives.

A licensed physician affiliated with Medivo will review all consumer requested tests and all laboratory test results ordered from Medivo and/or the physician are required by law to report certain results and findings to state or federal disease registries or comply with other reporting requirements.

Disclosure for Transfer of Business

We may disclose information you provide via the Website in connection with the sale, assignment, or other transfer of the business or a portion of the business of our site, including a corporate merger, consolidation, restructuring, sale of assets or other corporate change of our direct or indirect parent companies that affects us.

Disclosure for Legal Process

We may need to release your personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a criminal investigation, a court order, or legal process served on our Website. We may also share your personal information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the terms of use, or as otherwise required by law.

How is Your Information Protected?

We take reasonable steps to protect the confidentiality of your personal information, including physical, electronic, and procedural safeguards as required by law. We continually review our security procedures and mechanisms to maintain reasonable protections.

Links to Other Sites

The Website may contain links to third-party sites that are not under our control. We are not responsible for the privacy practices, security or content.

Passwords and Personal Verification Codes

You are responsible to choose a password and personal verification code. Your password helps you keep your information private and secure. Here are some important things to remember about your password:

  • Use a password that is difficult for someone to guess but easy for you to remember.
  • Your password should be at least 8 characters long.
  • Use a combination of letters and numbers.
  • Don't use your birthday, a family name, a pet name, or other information that might be easy for someone to guess.
  • Do not tell anyone your password, including anyone from employees will NEVER ask for your password.
  • Remember to log out when you leave any computer.
  • If you log into from a public computer, do not use the "Save Password" feature.
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Disclaimer: Health Testing Services, Inc. dba arranges for consumers to obtain medical and laboratory services from contracted vendors. Laboratory and patient care services are provided by independent third party providers who are not employees or agents of Health Testing Services, Inc. or its affiliates or subsidiaries. Currently, Health Testing Services does not provide testing in New York, New Jersey, or Rhode Island. Per the Annotated Code of Maryland, Health-General Article, §17-215, processing lab orders within the state of Maryland is strictly prohibited.
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